We're really sorry about that. Amazon is responsible for shipping all of our orders so it's best if you report the issue to them directly. You can do that by visiting your My orders page. Just follow the instructions below
- Sign in to Amazon.com
- Click on "Accounts & Lists" in the upper right-hand corner of the screen (for mobile, tap the 3-line icon in the lower right)
- Click on "Orders"
- Scroll down to your order and click "Return or replace items."
- Follow the on-screen instructions from there and you should be all set.
If you need further assistance, please select "Live Chat" or "Submit Ticket" to get in touch with us and we'll do everything we can to make sure you're completely satisfied.