First off, I sincerely apologize for this inconvenience. Our goal is to provide unparalleled customer service along with the highest quality products at competitive prices. We have stringent quality control guidelines but unfortunately, we missed one.
Please contact us via the Live Chat or Submit Ticket options and we'll get you all squared away.
Our products come with a 1-year labor / 2-year parts warranty.
If it's within the return window 30 to 90 days depending on when you ordered it) we'll be happy to send you a replacement, no questions asked.
If it's within a year, we may ask you to send it back to us so our technicians can have a look and either fix it or send you a replacement.