Sorry for the inconvenience, we can definitely send you a replacement.
May I ask if the Acu Palm Hand Massager was plugged into its' charger when it wouldn't turn on?
If it was plugged in, unplug it and try holding down the power button for 4 seconds.
Fingers crossed, I hoped that worked!
If it didn't, please use either the Live Chat or Support Ticket options to let us know and we'll get you a replacement asap.
If it did work, fantastic!! Enjoy your new Daiwa Felicity Acu Palm Hand Massager